cPanel/WHM Account creation error -

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i have vps heartinternet running whm, have created many accounts in past no problem tried create 1 when got error:

[a fatal error or timeout occurred while processing directive][a fatal error or timeout occurred while processing directive]

(it shown twice above)

there pop saying: 'ensuring services online' sit there doing nothing.

i spoke guys @ heartinternet asked error logs shown following error:

can't call method "errstr" on unblessed reference @ /usr/local/cpanel/cpanel/mysqlutils/connect.pm line 166.

he replied this:

i have logged server , found additional errors when attempting set account;

whostmgr::accounts::create::__createaccount('hasshell', 1, 'quota', 'unlimited', 'dbuser', '****', 'password', '**********', 'username', '****', 'domain', '****.co.uk', 'maxftp', 'unlimited', 'cpmod', 'x3', 'plan', '', 'maxlst', 'unlimited', 'dkim', 1, 'hasuseregns', 1, 'contactemail', '*********.co.uk', 'max_defer_fail_percentage', 'unlimited', 'bwlimit', 'unlimited', 'language', 'en', 'maxpark', 0, 'featurelist', 'default', 'max_email_per_hour', 'unlimited', 'maxaddon', 0, 'sign', '', 'pkgname', '', 'mxcheck', 'local', 'customip', '--auto assign--', 'cgi', 1, 'maxsql', 'unlimited', 'maxsub', 'unlimited', 'maxpop', 'unlimited') called @ /usr/local/cpanel/whostmgr/accounts/create.pm line 2011 whostmgr::accounts::create::_createaccount('hasshell', 1, 'quota', 'unlimited', 'dbuser', '****', 'password', '**********', 'username', '****', 'domain', '****.co.uk', 'maxftp', 'unlimited', 'cpmod', 'x3', 'plan', '', 'maxlst', 'unlimited', 'dkim', 1, 'hasuseregns', 1, 'contactemail', '*********.co.uk', 'max_defer_fail_percentage', 'unlimited', 'bwlimit', 'unlimited', 'language', 'en', 'maxpark', 0, 'featurelist', 'default', 'max_email_per_hour', 'unlimited', 'maxaddon', 0, 'sign', '', 'pkgname', '', 'mxcheck', 'local', 'customip', '--auto assign--', 'cgi', 1, 'maxsql', 'unlimited', 'maxsub', 'unlimited', 'maxpop', 'unlimited') called @ whostmgr/bin/whostmgr5 line 610

however /usr/local/cpanel/whostmgr/accounts/create.pm not exist , whostmgr/bin/whostmgr5 encrypted.

mysql running , have restarted whm/cpanel try again problem whm/cpanel rather server.

i tried creating again got same thing. suggestion heartinternet "rebuild server (after taking full backup of data) last resort."


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